Contact Us
Send a correction
Spot a mistake on this page about Hippozino, a bonus figure that no longer matches the terms, or a game listed that has since vanished? Let the editorial team know. Corrections are reviewed against the operator's current terms before anything changes on this website.
Reports of outdated information are handled the same way. When a reader flags a discrepancy, the claim is checked against the live source before the page is amended. Where the operator's own pages contradict each other, the version that is more restrictive for the player is the one that stands.
Questions the editorial team can answer
The editors can clarify how a published review was reached, what a wagering condition means in plain terms, or why a particular game was categorised under a certain provider. They can also explain the difference between a complaint about a review and a complaint about the casino's conduct.
Account access, deposit failures, withdrawal delays and bonus disputes are outside that remit. The editorial team has no visibility into player accounts, no ability to alter balances, and no way to influence a payout decision. Those matters rest entirely with Hippozino's own support operation.
Why operator contact matters
Any issue that involves money movement, verification documents or account status has to go to the operator directly. The review site is not a party to the player-operator relationship and holds no data that could assist with a resolution. Channelling those questions through the editorial team would only add a step to a process that already needs to run its course.
For gambling-related harm, the same boundary applies. The editorial team can signpost where help is available and can explain what self-exclusion tools typically involve, but the activation of those tools happens through the casino's own responsible-gambling provisions. Players who need immediate assistance should use the support channels listed on Hippozino's website, not this contact form.
Response expectations
Every message is read, and corrections are processed without undue delay. The editorial team prioritises factual errors over subjective opinion, since those are the items that mislead other readers. Queries about the review process receive a reply in due course, though the team does not act as an intermediary for any dispute with the operator.
This website is for adults aged eighteen and over. Content is reviewed with that audience in mind, and the editorial team does not respond to correspondence from minors.